TERMS & CONDITIONS
Your baby remains your responsibility throughout the Kernow Baby Spa session.
It is not recommended to attend a Kernow Baby Spa session within 24 hours of your baby’s immunisations.
Parents are required to remain responsible for their property whilst at a Baby Spa session. Kernow Baby Spa cannot take responsibility for any loss or damages to personal property whilst you are attending a session.
Cancellation & Refunds Policy
Kernow Baby Spa is unable to offer refunds under any circumstances, unless a session is cancelled by us (the operator). If a session is cancelled by us, you will be notified at the earliest opportunity via email/phone and will be offered either a full refund or choice of another available date.
It is not operationally viable for us to be able to offer refunds due to the small capacity of the Baby Spa sessions. We hope that you can appreciate our requirements regarding this and we thank you for your understanding.
If you are unable to attend your booked session, you may offer this session to another parent and baby. This would need to be agreed with us in advance.
Unfortunately in the event of sickness we are unable to offer any refunds due to the small capacity of our sessions, if would not be operationally viable for us to do so.
Please do not attend a Kernow Baby Spa session if either you or your baby have:
Experienced diarrhoea OR vomiting within the last 48 hours
Have a temperature above 37.5 degrees celcius
Have a new persistent cough
Have a loss of taste or smell
Have heavy nasal discharge
Have symptoms of conjunctivitis
Have been diagnosed with or are showing symptoms of any of the following diseases:
Hand, foot and mouth disease
Any skin infection
Kernow Baby Spa will not discriminate against anyone irregardless of their race, culture, language, gender, age, experience, religion, background, ability or disability. Adjustments will be made as required to ensure anyone who wishes to attend a Kernow Baby Spa session is able to do so.
During your Kernow Baby Spa session please refrain from discussing personal information of others. Also anything which is discussed within a Baby Spa session should remain confidential to that session. Photographs may be taken during your session but only of your own child/children. Videos may be taken during your session but may only be of your own child/children. You are not permitted to photograph or video any other child or children other than your own. If you are asked to stop photographing or videoing at anytime then we would ask that you respect this request. If you share your photos & videos to social media and tag Kernow Baby Spa in these, or send them to Kernow Baby Spa as a private message, you are giving your consent for Kernow Baby Spa to share these images on their Instagram and Facebook social media pages. If you do not want your image to be shared on Kernow Baby Spa social media pages please do not tag or private message your images.
Health & Safety
Your health and safety and the Kernow Baby Spa is paramount. Kernow Baby Spa has undertaken infection prevention and control training and an accredited COVID-19 awareness course.
All equipment is decontaminated prior to, in between and after Baby Spa sessions. All towels and spa robes are laundered prior to Baby Spa sessions and you can be assured that they are replaced for each session.
Bath water temperature is checked prior to use and this is recorded on a log sheet.
Parents will be offered refreshments in pre-packaged form, to minimise the risk of any cross infection.
You must wear a face covering on entry to either of our venues (unless you have a disability or illness which means you are exempt from this). On arrival at your group session, you will be required to either wash your hands or cleanse with the provided alcohol gel. Your temperature and your babies temperature will be checked with an infra-red non touch thermometer. Temperatures found to be higher than 37.5 degrees will mean you will be unable to attend the session - in this event you will be offered an alternative session. You will be directed to your own personal spa area and we would ask that you remain at your own area, unless required to use the restroom or nappy changing area. If you wish, you may use a face visor during the session, allowing baby to more easily see your face and facial expressions, this however is completely optional. Otherwise you may of course remain wearing your face mask, but we operate a mask-mat policy, so once you are seated at your spa area you may remove your face mask. If you need to move around the room and when leaving the session, your face mask will need to be put back on. It is essential for babies communication and development that they can see your face. All equipment will be sanitised prior to and in between sessions. Fresh towels and bath robes will be provided for each session. At the end of your session we would encourage you to again use alcohol gel prior to exiting the room. At each end of the Kernow Baby Spa room there is an NHS test and trace QR code poster on display, and it is encouraged that you scan this prior to leaving the session.
Changes to Terms & Conditions
Kernow Baby Spa reserves the right to update these terms & conditions at any time. You have 14 days to opt out of accepting any changes and this must be done in writing. If you do not opt out within this time you are agreeing to adhere to the new terms & conditions.